CBW Hotel Survey Form

Dear sir or madam:

Holiday greetings from ASM Overseas Corporation. In the past you have indicated an interest in our online CBW Hotel Reservation. We want to thank you for that interest and we are very pleased to announce the expansion of our reservation service to include hotels in Hong Kong and Taiwan. In addition, we now also offer airport transfer, local tours, personal guide and interpretation, and flower delivery services in mainland China, Hong Kong, and Taiwan.

As we look forward to providing you with improved services in the new millenium, we'd like to ask you to spare a few minutes to fill out the following survey form. Your comments will greatly help us to pinpoint the areas for improvement and will be used for that purpose solely. Your name and other personal information will not be sold, bartered or disclosed to any third party under any circumstances.

To show our appreciation of your time and suggestion, we will randomly pick 5 participants to receive a gift of your choice: A: free airport pick up and transfer in Beijing, B: free one day tour in Beijing for one person, or C: a gift basket of $50 retail value. In order for us to reach you in time, please make sure you give us a correct return e-mail address.

  • How did you know about our service?
    Search engines 
    Other web sites 
    Friend's recommendation 
    From CBW site 
  • Do you use other online reservation service?
    No  If yes    what are they? 
  • How would you rate CBW's hotel reservation?
  Content   Excellent:   Good:   Average:   Poor:   Very Poor:
  Ease of use   Excellent:   Good:   Average:   Poor:   Very Poor:
  Hotel selection   Excellent:   Good:   Average:   Poor:   Very Poor:
  Promptness in reply   Excellent:   Good:   Average:   Poor:   Very Poor:
  Accuracy in handling   Excellent:   Good:   Average:   Poor:   Very Poor:
  Payment options   Excellent:   Good:   Average:   Poor:   Very Poor:
  Overall impression   Excellent:   Good:   Average:   Poor:   Very Poor:
 
  • What is the main reason that you did not accept our reservation offer?
  Price too high  Selection too narrow  Time too short 
  Language barrier  Payment options too limited  Trip cancelled  
  Uncomfortable with online reservation in general 
  Uncomfortable with advanced payment 
  Uncomfortable dealing with an unknown company 

  Others (Please elaborate.)

  • What additional services do you think we should offer?

  • You live in 
  • How frequently do you travel to China?
Never/Seldom  Occasionally 
Regularly (once a year or more often) 
Frequently (more than 3 times a year) 
  • The purpose of your trip to China is usually 

  • You are 

  • Which gift would you like to receive to thank you for your participation if you are one of the lucky five?

Your e-mail address:

Please enter the address again or provide an alternative e-mail:

  

Thank you for your participation. Please continue to browse our site for services, products and information about working and living in China.

 

Sincerely,

CBW Hotel Reservation Department

E-mail:

 

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